Terms and Conditions

Acceptance of These Terms

By accessing our website, submitting a form, requesting a consultation, scheduling an appointment, purchasing a service, or otherwise interacting with Youth Lab 360, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these Terms, please do not use our website or services.

About Youth Lab 360

Youth Lab 360 provides wellness-related information, consultation coordination, telehealth access, and other services that may be described on our website from time to time.

Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use our services. By using the website or submitting information, you represent that the information you provide is accurate, current, and complete.

Certain services may be available only to individuals located in jurisdictions where the applicable healthcare professional is authorized to provide services.

Medical and Wellness Disclaimer

General content available on this website is provided for educational and informational purposes only. Website content does not constitute a medical diagnosis, treatment plan, prescription, or individualized medical advice.

A provider-patient relationship is not created merely by visiting the website, sending an email, submitting a contact form, or requesting an appointment. Such a relationship may be established only after all required intake, consent, identity, eligibility, and clinical requirements have been completed and accepted by an authorized healthcare professional.

Always consult a qualified healthcare professional regarding medical symptoms, conditions, medications, treatment decisions, or changes to an existing treatment plan.

Not for Medical Emergencies

Our website, forms, email, telephone number, messaging tools, and telehealth services are not intended for emergency medical situations.

If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately. Do not rely on an email, website form, text message, voicemail, or online consultation request for emergency assistance.

Telehealth Services

Telehealth may involve the use of electronic communications, video conferencing, telephone calls, electronic forms, remote monitoring tools, or other technology to communicate with healthcare professionals.

Telehealth has limitations, including possible technology interruptions, delayed communications, limited ability to conduct a physical examination, and risks associated with electronic transmission. You are responsible for maintaining a suitable device, reliable internet or telephone access, and an appropriate private environment.

Availability of telehealth services is subject to provider availability, clinical appropriateness, identity verification, applicable law, and geographic eligibility.

No Guarantee of Treatment or Results

Submission of a consultation request does not guarantee acceptance as a patient, a diagnosis, a prescription, access to any particular medication, product, service, or treatment plan.

All clinical decisions are made by the applicable healthcare professional using independent professional judgment. Recommendations may depend on your medical history, symptoms, laboratory results, eligibility, contraindications, location, and other relevant factors.

Individual outcomes vary. Youth Lab 360 does not guarantee any specific health, wellness, cosmetic, weight, longevity, performance, or treatment result.

Appointments and Cancellations

You are responsible for providing accurate scheduling information and attending appointments at the confirmed date and time.

Cancellation, rescheduling, late-arrival, and no-show requirements will be disclosed during booking or in separate communications. Fees may apply when they have been clearly communicated before the appointment or purchase.

Youth Lab 360 may reschedule or cancel an appointment due to provider availability, technical problems, safety concerns, inaccurate information, eligibility issues, or circumstances outside our reasonable control.

Fees, Payments, and Refunds

Prices, consultation fees, membership fees, program charges, laboratory costs, product charges, and other applicable costs will be presented before purchase or communicated separately.

You authorize us and our payment processors to charge the payment method you provide for authorized purchases. You are responsible for ensuring that your payment and billing information is accurate.

Refund eligibility is governed by the refund, cancellation, membership, or purchase policy disclosed at the time of the applicable transaction. Certain services, consultations, laboratory orders, customized products, medications, or fulfilled orders may be nonrefundable to the extent permitted by law.

Insurance

Unless expressly stated otherwise, you are responsible for all fees associated with your use of our services. We do not guarantee that any service, consultation, laboratory test, medication, product, or other expense will be covered or reimbursed by an insurance plan, health savings account, flexible spending account, or other benefit program.

You are responsible for confirming coverage and reimbursement eligibility directly with the applicable plan administrator.

User Responsibilities

When using our website or services, you agree to:

• Provide truthful, complete, and current information.
• Disclose relevant medical history, medications, allergies, symptoms, and other requested information to the applicable healthcare professional.
• Follow instructions provided by qualified healthcare professionals.
• Protect the confidentiality of any account credentials or access links provided to you.
• Notify us promptly if your contact, billing, health, or eligibility information changes.
• Use the website and services only for lawful personal purposes.

Prohibited Conduct

You may not:

• Submit false, misleading, fraudulent, or impersonated information.
• Attempt to gain unauthorized access to our systems, accounts, forms, records, or networks.
• Upload malware, harmful code, automated scripts, or other disruptive material.
• Copy, scrape, reverse engineer, reproduce, or exploit website content without authorization.
• Interfere with the security, performance, or availability of the website or services.
• Use our services for unlawful, abusive, threatening, or deceptive activity.

Electronic Communications

By providing your email address or telephone number, you agree that we may send communications related to your inquiries, appointments, forms, account, payments, care coordination, service updates, and other requested services.

Marketing communications will be sent only when permitted and when any required consent has been obtained. You may follow the unsubscribe or opt-out instructions included in the applicable communication.

Electronic communication is not always secure or immediately received. Do not use email or text messaging for urgent or emergency medical concerns.

Privacy and Health Information

Our collection and use of personal information are also governed by our Privacy Policy and, where applicable, our Notice of Privacy Practices.

These Terms do not replace any separate patient consent, telehealth consent, financial agreement, authorization, Notice of Privacy Practices, or other document presented to you in connection with healthcare services.

Please avoid sending sensitive medical or financial information through ordinary email unless specifically instructed to do so through an approved method.

Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, scheduling systems, payment processors, laboratories, pharmacies, communication platforms, healthcare professionals, or technology providers.

Third-party services are governed by their own terms and privacy practices. Youth Lab 360 is not responsible for the availability, content, security, policies, products, or actions of independent third parties, except as required by applicable law.

Intellectual Property

The website and its text, branding, graphics, logos, photographs, videos, designs, layouts, software, and other content are owned by or licensed to Youth Lab 360 and are protected by applicable intellectual property laws.

You may view and use the website for personal, noncommercial purposes. You may not reproduce, distribute, modify, publish, sell, license, create derivative works from, or commercially exploit website content without prior written permission.

Website Availability

We may modify, suspend, restrict, or discontinue any portion of the website or services at any time. We do not guarantee that the website will always be uninterrupted, error-free, secure, or compatible with every device, browser, network, or operating system.

We may perform maintenance, correct errors, update content, or restrict access when reasonably necessary.

Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and general website content are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory.

We do not warrant that website content will be complete, current, error-free, uninterrupted, or suitable for every user or purpose. Nothing in this section limits any obligation that cannot legally be disclaimed.

Limitation of Liability

To the maximum extent permitted by applicable law, Youth Lab 360 and its owners, personnel, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of or inability to use the website or general website content.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from professional healthcare services where such limitation is prohibited by law.

Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Youth Lab 360 and its owners, affiliates, personnel, contractors, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, infringement of another person’s rights, or submission of false or unauthorized information.

Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Unless applicable law requires otherwise or the parties agree to another lawful dispute-resolution process, any legal proceeding relating to these Terms will be brought in a court of competent jurisdiction located in Los Angeles County, California.

Changes to These Terms

We may update these Terms periodically to reflect changes to our website, services, business practices, or legal requirements.

The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update becomes effective constitutes acceptance of the updated Terms to the extent permitted by law.

Severability and Entire Agreement

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

These Terms, together with any policies, consents, and agreements expressly incorporated into them, constitute the applicable agreement regarding use of this website.